FAQ

1. What kind of products do you sell?

We specialize in thoughtful, personalized keepsakes and gifts, including custom photo keychains, engraved bookmarks, and unique pendant necklaces. Each item is crafted with care to help you celebrate and cherish life’s most meaningful moments.

2. Can I customize my order?

Yes! Many of our products are customizable. For example, our photo keychains allow you to include up to 10 photos and personalized text, while our pendant necklaces can hold a heartfelt engraved message. Simply follow the instructions on the product page to add your customization details.

3. How do I submit customization details?

Once you place your order, you will be prompted to provide your customization details, such as photos or text. If needed, you can also email us directly with your order number and customization specifics.

4. What materials are used in your products?

Our products are made from high-quality materials like stainless steel and durable alloys. They are designed to resist tarnish, scratches, and deformation, ensuring long-lasting beauty and functionality.

5. What are your shipping times?

Shipping typically takes up to 14 business days, depending on your location. Custom items may require additional processing time to ensure accuracy and quality. For detailed information on delivery times, please refer to the shipping information at checkout.

6. What is your return and refund policy?

We accept returns and exchanges on non-customized items within 14 days of delivery, provided they are in original condition and packaging. Unfortunately, custom or personalized items are non-refundable unless they arrive damaged or defective. If there’s an issue with your order, please contact us within 7 days of receipt.

7. How do I contact customer service?

You can reach us via the "Contact Us" section on our website, where you’ll find a form to submit your inquiries. Alternatively, email us directly for faster assistance. We’re here to help and ensure your experience is seamless.

8. What occasions are your products suitable for?

Our keepsakes make thoughtful gifts for birthdays, anniversaries, graduations, Mother’s Day, Valentine’s Day, and other special moments. They’re perfect for showing love, appreciation, and connection.

9. Do you offer bulk or wholesale orders?

Yes, we offer bulk and wholesale options for certain products. If you're interested, please contact us directly for more details and pricing.

10. Are your bookmarks suitable for all book sizes?

Yes! Our bookmarks are lightweight and slim, making them perfect for books of any size, from novels to journals and textbooks.

11. How do I care for my stainless steel products?

To maintain the quality and shine of your stainless steel items, simply clean them with a soft cloth and mild soap. Avoid exposing them to harsh chemicals or prolonged moisture.

12. What should I do if I receive the wrong item?

If you receive an incorrect item, please contact us immediately with your order number and a photo of the item. We will resolve the issue promptly by sending the correct product or issuing a refund.

13. Are your tassels on bookmarks detachable?

No, the tassels on our bookmarks are securely attached, adding charm and functionality without the risk of detachment.

14. How can I track my order?

Once your order ships, you will receive a confirmation email with tracking details. Use the tracking number provided to monitor your delivery status.

15. Are your products suitable for children?

While our products are generally safe for older children, some items, like keychains and necklaces, contain small parts and should be kept out of reach of young children.