Policies

Our Policy
At The Soul Archive, your satisfaction is our top priority. We are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a flexible return and exchange policy. Items may be returned or exchanged within 14 days of delivery, provided they are in their original condition and packaging. Please note that custom or personalized items are non-refundable unless they arrive damaged or defective. For all eligible returns, shipping costs are non-refundable, and return shipping fees will be the responsibility of the customer.

In the unlikely event that your item arrives damaged, defective, or incorrect, please contact us within 7 days of receipt with detailed photos of the issue. Our team will promptly resolve the matter, whether by issuing a replacement, refund, or store credit. We value your trust and aim to make every experience with us worry-free. If you have questions about our policy or need assistance with your order, don’t hesitate to reach out—we’re here to help!